These Terms of Service ("Terms") govern your access to and use of AgentFlow("Service"), provided by AgentFlow ("we", "us", "our"). By signing up, accessing, or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

You must be at least 18 years old and able to form a binding contract to create an account. You are responsible for everything that happens under your account, including the actions of every team member, agent, or guest you invite or authorise. Keep your credentials safe; we may rely on any request received under your authenticated session.

If you create an account on behalf of a brokerage, you represent that you have authority to bind that brokerage to these Terms. You agree to ensure that every user you onboard has read and accepted these Terms before they use the Service.

We reserve the right to refuse, suspend, or terminate any account at our discretion, including for non-payment, suspected fraud, or risk to other customers or our infrastructure.

• Plans, prices, and feature sets are described on our Pricing page. Prices are in USD unless stated otherwise.
• We bill in advance, monthly or annually. Charges renew automatically until you cancel from your billing settings.
• You can cancel any time. Cancellation takes effect at the end of the current billing period — we don't issue prorated refunds for partial periods.
• Free trials end automatically; we won't charge you unless you choose a paid plan before the trial expires.
• We may change prices with at least 30 days' notice via email.
• Taxes (sales / VAT / GST) are your responsibility unless we collect them on your behalf. Quoted prices are exclusive of tax unless otherwise stated.
• If your card is declined after the trial, we will retry up to three times over seven days. After that the account is suspended until you update billing details from Settings → Billing.

You agree not to:

• Use the Service to send unsolicited marketing in violation of CASL, CAN-SPAM, TCPA, or similar laws — including SMS / WhatsApp / voice to recipients who have not opted in or who have requested no further contact.
• Send messages that are misleading, fraudulent, threatening, sexually explicit, hateful, or that promote illegal activity, firearms, drugs, payday loans, gambling, cryptocurrency promotions, or similarly high-risk categories that our telephony provider prohibits.
• Use the Service to discriminate against protected classes in violation of fair-housing law (FHA, Ontario Human Rights Code, or equivalent in your jurisdiction).
• Upload malware, attempt to compromise the security of the Service, or probe / scan / test the infrastructure without our written consent.
• Reverse-engineer, scrape at scale, run automated bots against the UI, or attempt to extract source code, models, or training data.
• Use the Service to mass-collect personal data without a lawful basis (web scrapers, contact-list builders, address harvesters).
• Resell, sublicense, white-label, or re-host the Service without a written reseller agreement signed by us.
• Bypass quotas (rate-limits, monthly caps, plan-feature gates) or share a single account across multiple brokerages.
• Use AI features to produce content that violates law, infringes third-party IP, defames a person, or impersonates someone without their consent.

We may suspend or terminate accounts that materially breach these rules, with or without notice. Where we can give notice without further risk to other customers or our infrastructure, we will.

You own the data you put into AgentFlow — contacts, deals, documents, messages. We hold it on your behalf as a service provider. You may export it or request deletion at any time. Our handling of personal data is governed by our Privacy Policy.

You grant us a limited license to host, copy, transmit, and display your data solely to operate and improve the Service. We don't claim ownership of your content.

The Service connects to third-party tools (Google, Microsoft, Twilio, Stripe, Anthropic, Follow Up Boss, MLS feeds, and more). When you enable an integration, you authorise us to exchange data with that service on your behalf. We're not responsible for the availability, accuracy, or terms of any third-party service.

Calls, SMS, and WhatsApp messages are routed through your own Twilio account or, where applicable, our shared trunk. You are responsible for:

• Obtaining the consent required by law (CASL / TCPA / GDPR) before messaging any contact, and honoring opt-outs (STOP, unsubscribe, "do not contact" markers) without delay.
• Following two-party consent rules when call recording is enabled — you acknowledge that calls placed through AgentFlow may be recorded by default and that you will tell the other party.
• Operating within the monthly Twilio cap configured for your brokerage. Once that cap is reached we may automatically pause outbound traffic until next month; this is not a service outage.
• Paying the underlying Twilio carrier costs through your own Twilio account or through our resold telephony plan.

The Service uses AI providers (currently Anthropic and OpenAI) to draft email replies, generate ad copy + images, transcribe call recordings, and power in-app search. AI output is probabilistic and may be inaccurate, biased, outdated, or inappropriate.

You are responsible for reviewing every AI output before sending it, publishing it, or relying on it for a business decision. We make no representation or warranty about the quality, accuracy, or fitness of AI output. You acknowledge that AI-generated content (ad copy, images, summaries) does not constitute legal, financial, or professional advice, and that AI-generated property descriptions are not a substitute for the listing agreement or MLS data of record.

We do not use your Customer Data (contacts, deals, messages, listings) to train AI models. Inference traffic is processed under each AI provider's own privacy terms; see our Privacy Policy.

The Service enforces per-brokerage caps on AI generation, Twilio voice / SMS / WhatsApp, bulk email, file uploads, and other high-cost operations to keep the platform stable and to protect every customer from runaway costs. Hard caps are published in your plan; soft caps are not always visible but exist to detect abuse.

If your usage materially exceeds typical patterns for your plan, we may temporarily throttle the relevant feature, contact you to discuss upgrading, or suspend the offending operation. We will use reasonable judgement and will not treat legitimate growth as abuse.

Features that are clearly marked "Beta", "Preview", or similar are provided experimentally. They may be changed, restricted, or removed without notice. They are excluded from any uptime commitment we make and from any limitation-of- liability ceiling that would otherwise apply (i.e. our liability for Beta features is the lowest amount permitted by applicable law).

We aim for 99.9% uptime but we don't guarantee uninterrupted service. We may perform maintenance, deploy updates, or change features at any time. We'll give reasonable notice for changes that materially reduce functionality.

Many parts of the Service depend on third-party providers (Twilio for telephony, Anthropic and OpenAI for AI, Stripe for billing, Microsoft Azure for hosting, MLS feeds for listing data, Meta / Google / LinkedIn for ads). Outages of those providers will degrade the Service. We are not liable for downtime, data loss, or other failure caused by a third-party provider's outage, security incident, or policy change.

Neither party is liable for any failure or delay caused by events outside its reasonable control, including natural disasters, war, civil unrest, labour disputes, cyberattacks, internet or telecommunications failures, regulatory changes, or actions of third-party providers.

You represent and warrant that:

• You have the legal right to upload every piece of Customer Data you put into the Service and to use it for the purposes you use it for, including any consent the law requires from contacts in the data.
• Communications you send through the Service (calls, SMS, WhatsApp, email, ads) comply with applicable advertising, anti-spam, and consumer-protection law.
• You will not use the Service to violate the rights of any third party — including but not limited to privacy, intellectual property, and publicity rights.
• You will keep your access credentials confidential and notify us promptly of any unauthorised access.

The Service is provided "AS IS" and "AS AVAILABLE." To the fullest extent permitted by law, we disclaim all warranties — express, implied, statutory, or otherwise — including merchantability, fitness for a particular purpose, accuracy, completeness, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate or suitable for any specific purpose.

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, or (b) USD $100.

We are not liable for any indirect, consequential, incidental, special, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost business opportunity, or lost data — including any such loss arising out of (i) AI output or AI-generated content, (ii) outages or breaches of third-party providers (Twilio, Anthropic, OpenAI, Stripe, Microsoft, Meta, LinkedIn, Google, MLS feeds, or any other vendor), (iii) Customer Data you uploaded, (iv) communications you sent through the Service, (v) regulatory or carrier action against your account (e.g. Twilio shut-down for spam), or (vi) decisions you made in reliance on the Service.

These limitations apply even if a remedy fails its essential purpose and even if we have been advised of the possibility of damages.

You will defend, indemnify, and hold us — and our officers, directors, employees, contractors, and affiliates — harmless from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to:

• Your or your team's access to or use of the Service.
• Customer Data you upload, store, or send through the Service — including any communication that violates anti-spam, fair-housing, advertising, or consumer-protection law.
• Your violation of these Terms, any applicable law, or any third party's right (privacy, IP, publicity, contract).
• AI output you sent, published, or relied on without independent review.
• Disputes between you and any of your team members, contacts, or business counterparties about activity that originated in or was routed through the Service.

We will give you prompt notice of the claim and reasonable cooperation. You will control the defence and settlement, except that you may not settle any claim in a way that imposes obligations on us without our prior written consent.

You can cancel your account at any time. We can suspend or terminate accounts that breach these Terms, that pose a security, legal, or financial risk, or that are inactive for an extended period. On termination, your access to the Service ends and we will delete your data per our Privacy Policy, subject to legal record-retention obligations.

Termination does not entitle you to a refund for the unused portion of a paid period, except where required by law. The sections of these Terms that by their nature should survive (Sections 13–16, 18) survive termination.

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of Ontario for any dispute arising from these Terms or the Service.

Before commencing formal proceedings, the parties agree to attempt good-faith negotiation for at least 30 days following written notice of the dispute.

We may update these Terms occasionally. For material changes we'll notify account owners at least 30 days in advance via email. Continued use of the Service after changes take effect constitutes acceptance.

Questions about these Terms? Email info@avvtech.ca.